Storm-waste disposal fees waived at Trail Waste Facility Landfill

Residents who have submitted a service request for a flooded basement or storm-related waste can dispose of eligible materials at the Trail Waste Facility Landfill free of charge.  

To receive the fee waiver, residents must provide:

·        Their service request number (digital or printed copies are accepted)

·        Valid photo identification and proof of address.

Residents who have already brought eligible storm-related materials to the Trail Waste Facility Landfill and paid disposal fees will be eligible to request reimbursement. To support a future reimbursement request, residents should retain:

·        Their Trail Waste Facility Landfill tipping fee receipt

·        Their service request number (digital or printed copies are accepted)

·        Valid identification showing their address

*** Updated Ward 5-Specific Information:

- While Ward 5 was not hit nearly as hard as other wards in the City of Ottawa, I have heard from several residents whose basements were flooded as a result of the storm and heavy rain on July 1st. However, at the moment, the City has only one 311 report from Ward 5 associated with this event.

- As mentioned above, it is important that your flood be logged with 311 and you get a service request number if you wish to take advantage of the additional garbage disposal, or have your tipping fee waived at the Trail Road Landfill. This will also be important if you're eventually able to access to Disaster Relief Assistance for Ontarians (DRAO). We've asked the Province to make DRAO available to our affected residents and we eagerly await their response.

- Another important point is that the City will not be accepting large quantities of construction-related debris at the curb. If the damage you incurred is minimal and it can fit in two garbage containers it will be taken. But additional debris will need to be disposed of, either personally or through insurance, using a dumpster. Or it can be dropped off at the Trail Road landfill for free. But again, you will require a 311 service request number and proof of address to take advantage of this. Carpet will be accepted at the curb so long as it is cut into 4-foot lengths and rolled up.

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Additional information regarding the reimbursement process will be communicated once available. 

To help accommodate increased demand following the storm, the Trail Waste Facility Landfill will be open on additional Saturdays over the coming weeks. Residents are encouraged to check Ottawa.ca for current hours of operation before visiting.

Additional green bin capacity for spoiled food

Residents are encouraged to continue using their green bin to dispose of spoiled food and other organic waste resulting from extended power outages. Green bin collection occurs weekly on residents' regular collection day, and there is no limit to the amount of organic waste that can be set out. 

As a temporary measure, residents with more spoiled food and organic waste than will fit in their green bin may place additional garbage bags beside their green bin. Each garbage bag must be clearly labelled "Green Bin." These materials will be collected with the resident's regularly scheduled green bin pickup. 

Using the green bin whenever possible helps support efficient waste collection and cleanup efforts across the city.   For information on accepted items and set-out requirements residents can visit Ottawa.ca/greenbin 

Reminder for impacted residents

Residents affected by the July 1 storm may continue to place eligible storm-related materials at the curb without following the standard three-item garbage limit. Depending on operational requirements, materials may be collected as part of regular garbage collection or through separate storm-dedicated collection efforts. 

Residents are asked to leave materials at the curb if they are not collected immediately, as additional collection passes will continue in affected communities. 

For the most up to date information on storm-waste collection please visit Storm-related waste - Heavy rainfall | City of Ottawa